Your Questions, Answered Properly

They don't, which is the whole reason we quote before starting. Should we open something up and find a deeper fault, we halt and re-price it with you first, so the total never creeps while you aren't looking.

None of them do. We don't run a night rate or a weekend rate; the price comes off the job itself, so a 2am burst and a Tuesday drip are worked out the very same way.

Completely free. A plumber comes, finds the fault and gives you a price for nothing, and you're only ever charged for a repair you have said yes to.

Tap or card once the job's finished, or an invoice you can settle by transfer. There's no deposit to start a standard emergency, and nothing to pay simply because a van turned up.

In NSW almost all of it: anything past changing a tap washer or a showerhead is licensed work by law. Drainage, gas, hot water and pipework must be done by a licensed plumber and certified, which is what protects you if something goes wrong later.

Yes, whenever the work needs one. Anything notifiable comes with a certificate of compliance proving it was done to code, and the rest comes with a plain itemised invoice, so there's always a paper trail behind the job.

It comes down to where your property boundary runs. Up to that line the drain belongs to the homeowner and we're the ones who clear it; beyond it the public main is the water authority's to maintain, and we pin down which side the blockage is really on before we price the job.

Yes to both, and happy to prove it. We hold NSW Plumbing Licence #275278C and full public liability cover, shown before we start rather than after you ask.

We are. Ring at three in the morning and a person answers, with a plumber on shift ready to roll, not a recording taking a message for later.

Every weekend and every public holiday, at the same rate as any weekday. Emergencies don't take the holidays off, so neither does the roster.

First, a licensed plumber talks you through the immediate steps, usually what to switch off. Then a van heads out, we find the real cause, and you get a single price to okay before anything begins.

Water that won't stop spreading, a gas smell, sewage pushing back up a drain, or being left with no working toilet or hot water. The test is simple: if it's escalating or it feels unsafe, ring now; if it can safely hold until morning, it generally can.

Often. The cafes and restaurants along Willoughby Road send a lot of grease and fat down their lines, and in the older pipes it hardens and chokes the drain, so kitchens here need clearing more regularly than most homes do.

Very much so, especially on the older streets. Decades-old trees line these blocks, and their roots push into the brittle earthenware sewers under the Federation terraces until a cracked joint packs solid, so a camera down the line shows us precisely where.

Local enough to know the pub on the corner is the Crows Nest Hotel, and has been since 1929. We're through the village most weeks, from Willoughby Road out to the streets around Royal North Shore Hospital, so we usually know a building's plumbing before we're inside it.

Constantly, because units and walk-ups make up so much of the suburb. Be it a single apartment or a riser shared by the whole block, we carry out the repair and deal with the building's strata manager whenever shared property is involved.